Terms and Conditions of Online Sales and Website Use

Last Updated: October 12, 2026

1. General Terms

These Terms and Conditions establish the rules governing access to our online store, the purchase of products, and the use of related customer services.

They explain the responsibilities of customers and the website operator, including matters relating to product information, order processing, payments, delivery, returns, refunds, and website security.

By accessing the website, visitors agree to comply with the applicable conditions of website use. When completing a purchase, customers are subject to the contractual terms disclosed during checkout and the requirements of applicable consumer protection legislation.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights.

2. Seller Identification and Customer Contact

The following details identify the business responsible for the online retail services, provided that the registered business is the actual operator of the website.

Legal Business Name: Erma Industri Lædervarer v/Erling Mathiasen

Business Registration Number (CVR): 13705739

Business Structure: Sole Proprietorship

Registered Business Address: Nørremarksvej 67, 9440 Aabybro, Denmark

Customer Service Email: bartoldusmareanrt236@gmail.com

Customer Service Days: Monday–Friday, excluding applicable public holidays.

Estimated Email Response Time: 1–3 business days.

Customers may contact us regarding product information, purchases, payments, deliveries, order changes, cancellations, returns, refunds, or other shopping-related concerns.

3. Online Store Services

Our website allows customers to view product information, select available merchandise, and place orders through the online checkout process.

Depending on the functions currently available, the services may include:

• Product browsing and selection.

• Online checkout and payment arrangements.

• Purchase confirmations.

• Order preparation and shipment coordination.

• Delivery information and tracking.

• Customer inquiries and after-sales assistance.

• Return, exchange, and refund requests.

Certain website functions may be supported by independent payment, hosting, technical, or transportation service providers.

Website features may be modified or temporarily suspended when reasonably necessary for maintenance, security, operational improvements, or legal compliance.

Such changes will not unlawfully interfere with rights arising from existing purchase agreements.

4. Customer Eligibility and Information Accuracy

Customers must have the legal capacity necessary to enter into a purchase contract.

When placing an order, customers are responsible for providing accurate information, including their name, contact details, billing information, and delivery address.

If customer accounts are available, users should maintain the confidentiality of their login credentials and take reasonable precautions against unauthorized access.

Customers must not impersonate others, knowingly provide fraudulent information, or use payment details without authorization.

Where unlawful activity or a genuine security concern is identified, appropriate protective measures may be taken in accordance with applicable law.

5. Product Information and Stock Availability

Product listings are intended to provide customers with information necessary to make informed purchasing decisions.

Descriptions may include photographs, specifications, dimensions, available variations, prices, and other relevant characteristics.

We aim to ensure that product information is accurate and understandable.

Minor differences in appearance may occur because of photography, lighting, or individual screen settings. However, this does not affect statutory remedies where products do not conform to their description or the sales contract.

Product availability may change due to inventory conditions.

If a material product error or availability problem affects a purchase, the customer will be informed and the matter will be resolved in accordance with applicable law.

6. Placing Orders and Contract Formation

Customers may submit orders using the checkout procedure available on the website.

Before confirming a purchase, customers should review the selected products, quantities, delivery address, applicable charges, and total payment amount.

The point at which a legally binding sales contract is formed is determined by the checkout terms, order communications, and applicable legislation.

Order processing may involve reasonable verification of payment authorization, product availability, delivery eligibility, and transaction security.

If an order cannot be fulfilled, the customer will be informed and any payment requiring reimbursement will be returned in accordance with applicable legal requirements.

Relevant purchase confirmation information will be provided through the contact details associated with the order.

7. Pricing and Payment Arrangements

Product prices are displayed in the currency indicated on the website.

Before an order is finalized, the total payable amount must include applicable taxes, mandatory charges, and any delivery costs required to be disclosed by law.

Customers may select from the payment methods actually available during checkout.

Available payment options may depend on the transaction, destination, and payment service provider.

Payments may be processed through independent payment organizations using their own security and authorization systems.

Customers should not disclose complete card numbers, payment security codes, or account passwords through ordinary email correspondence.

No undisclosed mandatory charges will be imposed contrary to applicable consumer protection law.

8. Shipping and Delivery Information

Orders are shipped to destinations supported by the website's delivery arrangements and confirmed during checkout.

The shipping estimates retained from the source policy are:

Shipping Stage	Estimated Time
Order processing	1–3 business days
Transportation after dispatch	8–15 business days
Total estimated delivery	9–18 business days
Standard delivery charge	Free for eligible destinations

Business days generally refer to Monday through Friday, excluding relevant public holidays.

Delivery estimates may vary because of carrier operations, customs procedures, weather conditions, or other transportation circumstances.

Customers should review the Shipping & Delivery Policy for further details about supported destinations, shipping fees, and delivery arrangements.

Applicable statutory rights relating to delayed delivery and non-delivery remain unaffected.

9. Shipment Tracking and Delivery Concerns

Where tracking services are available, customers may receive a shipment reference after dispatch.

Tracking information may be used to monitor the progress of a delivery through the relevant transportation provider.

If an order is delayed, missing, damaged, or materially different from the products purchased, customers should contact:

bartoldusmareanrt236@gmail.com

Please include the order number and a description of the issue.

We will review the information and provide assistance consistent with the purchase agreement and applicable consumer protection requirements.

The allocation of responsibility for goods during transportation is determined by applicable law.

10. Returns and Withdrawal Rights

Eligible consumers in the European Union generally have the right to withdraw from an online purchase within 14 calendar days after receiving the goods, without providing a reason, subject to legally recognized exceptions.

To exercise this right, customers must clearly communicate their withdrawal decision before the applicable deadline.

Withdrawal notifications may be sent to:

bartoldusmareanrt236@gmail.com

After a valid withdrawal notification, the goods must generally be returned within 14 calendar days unless collection has been arranged.

Reimbursement must be made without undue delay and no later than 14 calendar days after receipt of the withdrawal notification, subject to any lawful right to withhold payment until the returned goods or evidence of their dispatch has been received.

Additional details concerning return procedures, shipping costs, and applicable exceptions are provided in the Return, Refund and Exchange Policy.

Mandatory withdrawal rights take precedence over inconsistent contractual conditions.

11. Defective Goods and Statutory Guarantees

Customers are entitled to legal remedies when purchased goods are defective, incorrectly supplied, or fail to conform to the sales agreement.

Depending on the circumstances and applicable legal requirements, available remedies may include:

• Repair of the affected goods.

• Replacement with conforming products.

• An appropriate reduction in the purchase price.

• Termination of the sales contract and reimbursement where legally justified.

Any additional voluntary commercial warranty is separate from the statutory consumer guarantees.

Customers may report product concerns by contacting customer support with their order details and a description of the problem.

Mandatory legal remedies will be provided without costs prohibited by applicable legislation.

12. Order Changes and Cancellation Requests

Customers wishing to modify or cancel an order should contact customer support as soon as possible.

Requests may concern product selection, quantities, recipient details, delivery information, or cancellation of the purchase.

If the order has not yet been dispatched, reasonable efforts will be made to accommodate changes that are operationally possible.

After dispatch, modifications may depend on the transportation provider and shipment status.

The inability to stop a parcel already in transit does not automatically eliminate a customer's statutory withdrawal rights.

Any cancellation-related refund will be handled according to applicable law.

13. Rules for Acceptable Website Use

Visitors must use the website lawfully and avoid conduct that interferes with its security or normal operation.

Prohibited activities include unauthorized system access, fraudulent purchases, impersonation, introduction of malicious software, deliberate disruption of website services, and unlawful use of protected content.

Visitors must not use another person's payment details or account information without authorization.

Where serious misuse or security risks are identified, proportionate protective measures may be taken in accordance with applicable law.

Nothing in these rules prohibits activities expressly protected by legislation.

14. Intellectual Property and Website Materials

The website may contain product photographs, descriptions, written content, graphics, software, layouts, and other materials protected by intellectual property law.

The relevant rights remain with their lawful owners.

Visitors may use website content for legitimate personal shopping and informational purposes.

Unauthorized commercial reproduction, redistribution, modification, or publication of protected materials may be prohibited.

Statutory exceptions and legally permitted uses remain unaffected.

15. Independent Service Providers

Certain website functions may rely on external organizations, including payment processors, shipping operators, hosting providers, technical maintenance services, and customer communication systems.

Independent providers may apply their own terms and privacy notices to services they control.

Customers are encouraged to review relevant third-party information where appropriate.

The involvement of external providers does not remove legal responsibilities that remain with the seller under applicable consumer protection legislation.

16. Privacy and Personal Data

Personal information may be processed when customers browse the website, place orders, make payments, request delivery, or communicate with customer support.

Our Privacy Policy explains the relevant categories of personal information, purposes of processing, legal grounds, retention arrangements, data sharing practices, and individual privacy rights.

Where the General Data Protection Regulation applies, the processing of personal information is subject to its requirements.

Privacy-related requests may be submitted to:

bartoldusmareanrt236@gmail.com

Customers should avoid sending unnecessary sensitive financial information through email.

17. Website Maintenance and Technical Interruptions

Reasonable efforts will be made to maintain website availability and the functionality of essential shopping services.

Temporary interruptions may occur because of system maintenance, software updates, network failures, hosting issues, security incidents, or external service disruptions.

Where a technical issue arises, appropriate steps will be taken to investigate and restore affected services.

Temporary website unavailability does not automatically cancel existing purchase contracts or remove mandatory obligations owed to customers.

18. Circumstances Beyond Reasonable Control

Certain events outside reasonable operational control may affect order processing, delivery, or website availability.

Such circumstances may include natural disasters, severe weather, major infrastructure failures, government restrictions, or substantial transportation disruptions.

Where these events occur, reasonable efforts will be made to minimize avoidable disruption and provide relevant information.

The legal consequences of such events will be determined according to applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded.

19. Governing Law and Consumer Disputes

These Terms are interpreted in accordance with applicable legal requirements.

Where mandatory consumer protection rules apply, customers retain the protections provided by the relevant legislation.

If a dispute arises, customers are encouraged to contact customer support and provide the relevant order information.

Where the matter cannot be resolved directly, customers may seek remedies through competent courts or legally available alternative dispute resolution procedures.

Nothing in these Terms restricts mandatory rights concerning jurisdiction, applicable law, or access to legal remedies.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Updates to These Terms

These Terms may be updated to reflect changes in legislation, operational arrangements, website functionality, or available services.

Revised terms will be published with an updated revision date.

Changes will not retroactively remove contractual or statutory rights already acquired by customers.

Where additional notice or consent is legally required, the relevant requirements will be followed.

21. Related Website Policies

These Terms should be read alongside the other applicable website policies:

• Privacy Policy.

• Shipping & Delivery Policy.

• Return, Refund and Exchange Policy.

• Contact Information.

• Legal Notice, where published.

These documents provide additional information about purchasing arrangements, personal data processing, delivery services, returns, and customer assistance.

Where any policy conflicts with mandatory consumer protection legislation, the applicable legal requirement takes precedence.

22. Business Contact Information

For questions about these Terms, product information, orders, payments, delivery, cancellations, returns, refunds, or related services, please contact:

Legal Business Name: Erma Industri Lædervarer v/Erling Mathiasen

Business Registration Number (CVR): 13705739

Business Structure: Sole Proprietorship

Registered Business Address: Nørremarksvej 67, 9440 Aabybro, Denmark

Customer Service Email: bartoldusmareanrt236@gmail.com

Customer Service Days: Monday–Friday, excluding applicable public holidays.

Estimated Response Time: 1–3 business days.

Please include your order number and a clear explanation of your request whenever possible.

We aim to provide transparent purchasing information and handle customer inquiries in accordance with applicable consumer protection requirements.