Versand

Shipping, Order Processing and Delivery Policy

Effective Date: October 12, 2026

1. Shipping Policy Overview

This policy explains how orders are prepared, dispatched, transported, and delivered to customers purchasing products through our online store.

It provides information about supported delivery destinations, shipping fees, estimated delivery periods, tracking services, and procedures for addressing shipping-related concerns.

We aim to provide customers with clear delivery information before purchase and appropriate assistance throughout the fulfillment process.

All shipping arrangements are subject to applicable consumer protection legislation. Nothing in this policy limits mandatory rights relating to delivery, non-delivery, damaged goods, or reimbursement.

2. Countries Eligible for Delivery

Standard shipping is offered to eligible addresses in the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

Delivery availability may depend on the product, recipient's address, inventory arrangements, and the services offered by the relevant transportation provider.

The shipping destinations and delivery methods available for an individual order will be confirmed during checkout.

For inquiries about delivery eligibility, customers may contact:

bartoldusmareanrt236@gmail.com

3. Standard Shipping Fees

Standard Shipping Cost: Free

Eligible purchases shipped to the countries listed above qualify for free standard delivery.

No minimum order value is required for the standard free shipping service unless a different condition is clearly disclosed before the purchase is completed.

If additional delivery services are available, such as an upgraded transportation option, the relevant charges will be displayed before order confirmation.

Customers will be informed of mandatory shipping charges in accordance with applicable pricing and consumer protection legislation.

4. Order Preparation and Processing

Estimated Order Processing Time: 1–3 Business Days

Orders are generally prepared for dispatch within one to three business days after successful order confirmation.

Processing activities may include checking purchase information, confirming payment status, preparing merchandise, packaging products, and arranging collection by the transportation provider.

Our regular processing days are Monday through Friday, excluding applicable public holidays.

Orders submitted on weekends or public holidays are generally processed beginning on the next available business day.

If an unexpected issue materially affects preparation of an order, reasonable efforts will be made to inform the customer and provide appropriate assistance.

5. Estimated Delivery Periods

The following delivery estimates apply to standard shipping under normal operating circumstances.

Delivery Stage Estimated Duration
Order processing and preparation 1–3 business days
Transportation after dispatch 8–15 business days
Total estimated delivery 9–18 business days
Standard shipping charge Free for eligible orders

The total estimated delivery period includes both preparation time and transportation time.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

These periods are estimates rather than guarantees of arrival on a specific date.

Actual delivery times may be affected by the destination, carrier operations, transportation conditions, customs procedures, public holidays, or circumstances outside reasonable operational control.

Where a specific delivery deadline has been agreed or mandatory law establishes delivery obligations, those requirements will take precedence.

6. Transportation and Delivery Providers

Orders may be shipped through suitable domestic or international transportation providers according to the destination and available delivery arrangements.

The carrier assigned to an order may vary depending on the delivery address, parcel characteristics, product availability, and operational requirements.

Where supported, shipment tracking information will be provided after dispatch.

Carrier selection and transportation arrangements may change where reasonably necessary to fulfill the order.

Any changes will be managed without unlawfully affecting the customer's contractual rights.

7. Shipping Confirmation and Tracking

Once an order has been dispatched, a shipping confirmation may be sent to the email address provided during checkout.

Where tracking is available, the confirmation will generally include a tracking reference and information about the transportation provider.

Tracking information may take additional time to become visible in the carrier's tracking system.

Customers who experience unusually long periods without tracking updates may contact our support team.

Email: bartoldusmareanrt236@gmail.com

Please include the order number and tracking reference where available.

We will review the information and provide relevant assistance.

8. Delayed Shipments

We make reasonable efforts to arrange delivery within the estimated timeframes stated in this policy.

However, occasional delays may arise from circumstances such as:

  • Severe weather conditions.

  • Transportation network disruptions.

  • Customs inspections.

  • Carrier capacity limitations.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • Unexpected operational restrictions.

Customers whose orders have not arrived within the estimated delivery period should contact customer support.

We will review available shipping information and, where appropriate, seek clarification from the transportation provider.

If delivery does not occur within an agreed or legally applicable deadline, customers retain the remedies provided by consumer protection law.

Depending on the circumstances, these may include requesting delivery within an appropriate additional period or terminating the contract when the legal conditions are satisfied.

9. Delivery Address Requirements

Customers are responsible for providing accurate and complete delivery information during checkout.

Relevant details may include the recipient's full name, street address, building or apartment information, postal code, country, and contact details necessary for delivery.

If an address error is discovered before dispatch, customers should contact us promptly.

We will make reasonable efforts to correct the information where operationally possible.

Once a parcel has been transferred to the transportation provider, address changes may depend on the carrier's procedures.

Any additional charges arising from incorrect delivery information will be assessed according to the circumstances, the terms disclosed before purchase, and applicable law.

10. Customs, Import Duties and Taxes

International shipments may be subject to customs procedures, import regulations, or taxation requirements depending on the destination and origin of the goods.

Applicable taxes, mandatory fees, and delivery-related charges must be disclosed to customers as required by law.

Customers will not be charged undisclosed mandatory fees contrary to applicable consumer protection legislation.

Where customs processing is required, delivery times may be affected by inspections or administrative procedures.

Relevant pricing and tax information presented during checkout forms part of the purchase information.

11. Missing, Lost or Damaged Deliveries

Customers should contact support if a parcel appears to be lost, arrives damaged, contains incorrect merchandise, or is missing purchased items.

Please provide the following information where available:

  • Order number.

  • Shipment tracking reference.

  • Description of the issue.

  • Relevant delivery information.

  • Photographs of damaged packaging or merchandise, where reasonably available.

Customer Support: bartoldusmareanrt236@gmail.com

We will investigate the available information and arrange an appropriate response.

Where the seller remains legally responsible for the shipment or the conformity of the goods, remedies will be provided in accordance with applicable consumer protection law.

Under relevant consumer protection rules, the risk of loss or damage generally passes to the customer when the customer, or a designated third party other than the carrier, obtains physical possession of the goods, subject to applicable statutory exceptions.

Customers retain their mandatory rights concerning missing, damaged, defective, or incorrectly supplied merchandise.

12. Unsuccessful Delivery Attempts

A delivery attempt may be unsuccessful because of incomplete address information, recipient unavailability, restricted property access, or other delivery-related circumstances.

Depending on the carrier's procedures, the parcel may be held for collection, scheduled for another delivery attempt, or returned to the sender.

Customers should review notifications provided by the transportation company and contact customer support where assistance is needed.

Any arrangements concerning redelivery, cancellation, or reimbursement will be handled in accordance with applicable consumer protection legislation.

13. Order Changes and Cancellation

Customers wishing to modify or cancel an order should contact us as soon as possible.

Email: bartoldusmareanrt236@gmail.com

Where an order has not yet been dispatched, reasonable efforts will be made to accommodate changes that are operationally possible.

After dispatch, certain modifications may no longer be available because the parcel has entered the transportation process.

However, the inability to stop a shipment does not automatically remove any statutory right of withdrawal or cancellation.

Further information about eligible returns, refunds, and exchanges is available in our Return and Refund Policy.

14. Exceptional Delivery Circumstances

Certain events beyond reasonable operational control may interfere with delivery arrangements.

These may include natural disasters, serious transportation disruptions, government restrictions, infrastructure failures, or other exceptional events.

Where such circumstances occur, reasonable steps will be taken to minimize avoidable disruption and communicate relevant information to affected customers.

The legal consequences of these events will be determined under applicable law.

Nothing in this section excludes or limits mandatory rights relating to delivery, cancellation, reimbursement, or consumer protection.

15. Customer Support and Business Information

Customers requiring assistance with delivery destinations, shipping fees, order preparation, shipment tracking, delivery delays, or missing parcels may use the following contact information.

Legal Business Name: Erma Industri Lædervarer v/Erling Mathiasen

Business Registration Number (CVR): 13705739

Business Structure: Sole Proprietorship

Registered Business Address: Nørremarksvej 67, 9440 Aabybro, Denmark

Customer Service Email: bartoldusmareanrt236@gmail.com

Customer Service Days: Monday–Friday, excluding applicable public holidays.

Estimated Email Response Time: 1–3 business days.

Please include your order number and a clear description of your inquiry whenever possible.

This policy should be read together with the Terms and Conditions, Privacy Policy, and Return and Refund Policy published on the website.